Privacy Policy
Last updated: 10 November 2026
MDM Baits respects your privacy. This policy explains how we collect, use, store and share personal information when you visit www.mdmbaits.au, place an order or contact us.
MDM Baits is based in Orange, NSW, Australia.
ABN: 30 156 939 701
Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address and phone number.
Billing and delivery addresses.
Order details, payment status and transaction references.
Messages, enquiries, reviews and catch photos you provide.
Marketing preferences.
Technical information such as your IP address, browser, device information and pages visited.
We collect information when you provide it through checkout, website forms, email, phone or social media. Some technical information is collected automatically through our website platform, cookies and similar technologies.
You can browse without providing your name or contact details. However, we need certain information to fulfil an order or respond to an enquiry.
How We Use Your Information
We use personal information to:
Process payments and fulfil orders.
Arrange delivery and communicate about purchases.
Respond to questions, returns and order problems.
Manage customer reviews and catch submissions.
Maintain business and transaction records.
Understand website use and improve our services.
Help prevent fraud and protect our website.
Meet applicable legal obligations.
Payments
Payments are handled through the payment services available at checkout.
Your chosen payment provider processes payment information under its own privacy policy. We receive information needed to manage your purchase, such as payment confirmation and transaction details.
Please do not send card numbers or security codes through our enquiry forms, email or social media.
Service Providers & Sharing
We may share relevant information with providers that help us operate our business, including:
Squarespace, which hosts our website and online store.
Payment processors and payment services selected at checkout.
Postal and delivery providers.
Email, IT and business administration providers.
Professional advisers where needed.
We may also disclose information where required or authorised by law, or where reasonably necessary to investigate fraud or protect legal rights.
Overseas Processing
Some service providers operate internationally. Personal information may therefore be stored or processed outside Australia, including in the United States.
Locations depend on the provider and service used. Squarespace’s privacy policy explains more about its international processing:
https://www.squarespace.com/privacy
You can contact us for further information about the providers involved in handling your information.
Cookies & Website Analytics
Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout and visitor preferences.
Depending on your preferences and the tools enabled on our website, these technologies may also help us understand visitor activity and improve the site.
You can manage available choices through Cookie Preferences on our website and through your browser settings. Blocking some cookies may affect website functions.
Marketing Communications
Where you subscribe or otherwise agree to receive marketing, we may send product news, fishing updates and offers.
You can unsubscribe using the link in a marketing email or by contacting us.
Unsubscribing from marketing does not stop messages needed to manage your order, delivery or enquiry.
Reviews & Catch Photos
If you submit a review, fishing story or catch photo, we may contact you about featuring it on our website or social media.
We will seek your permission before publishing identifiable submissions unless you have already clearly authorised that use. We will not publish your email address, phone number or delivery address as part of a review.
Please obtain permission from anyone identifiable in photos you send us.
If you would like us to remove a submission we have published, contact us with enough detail to identify it.
Storage & Security
We hold information through our website platform and the business systems used to manage orders and customer communications.
We take reasonable steps to protect personal information against misuse, loss and unauthorised access or disclosure. No internet transmission or electronic storage system can be guaranteed completely secure.
We retain information for as long as reasonably needed for its purpose, including order support, business records and applicable legal requirements. When no longer needed, we take reasonable steps to delete or de-identify it, subject to those requirements.
Access, Corrections & Deletion Requests
You can contact us to request access to personal information we hold about you, correct inaccurate details or ask us to delete information.
We may need to verify your identity before acting on a request. Some information may need to be retained for legal, transaction or dispute-resolution purposes. If we cannot fulfil a request, we will explain why.
Privacy Questions & Complaints
If you have a privacy concern, please contact Matt at MDM Baits using the details below. Explain what happened and how you would like us to help.
We will review your concern, contact you if further information is needed and aim to provide a response within 30 days.
If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) for guidance about available complaint options:
Links to Other Websites
Our website contains links to retailers, social media platforms and other external websites. Their handling of personal information is governed by their own privacy policies.
Changes to This Policy
We may update this policy as our business or services change. The latest version will appear on this page with an updated date.
Contact Us
Privacy contact: Matt — MDM Baits
Email: hookedup@mdmbaits.au
Phone: 0466 374 666
Location: Orange, NSW, Australia
Website: www.mdmbaits.au